Refund policy

Return & Refund Policy

Last updated: 1 June 2026

1. Our Commitment At Aur Beauty, we want you to love every product you receive. If something isn't right, we're here to help.

2. Returns We accept return requests within 14 days of delivery. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

For hygiene reasons, we are unable to accept returns on opened skincare, hair care, or beauty products unless they are faulty or damaged.

3. Damaged or Faulty Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

4. How to Request a Return To initiate a return, please email us at [your email address] with your order number and reason for return. We will respond within 2 business days with next steps.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

6. Non-Returnable Items The following items cannot be returned:

• Opened or used beauty and skincare products
• Gift cards
• Sale or clearance items

7. Late or Missing Refunds If you haven't received your refund within 10 business days, please first check with your bank. If the issue persists, contact us at hello@aurbeauty.com.

8. Exchanges We do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order.

9. Contact For all return and refund enquiries, please contact us at hello@aurbeauty.com.