Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
UK orders typically arrive within 9–12 business days. International orders may take up to 14 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on UK orders over a qualifying amount. Check our shipping page for the latest thresholds and rates.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a confirmation email with a tracking link.
Do you ship internationally?
Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.
How do I request a refund?
Get in touch with our team at hello@aurbeauty.com with your order number and reason for return. We'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
Products
Are your products cruelty-free?
We are committed to ethical beauty. Please check individual product pages for specific certifications and ingredient information.
How do I know which products are right for me?
Each product page includes detailed descriptions, key ingredients, and usage instructions to help you find the best fit for your skin or hair type.
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. We recommend checking the ingredient list on each product page and doing a patch test before full use.
Account & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.
Still Have Questions?
We're here to help! Reach out to us at hello@aurbeauty.com and we'll get back to you as soon as possible.